What information is collected?
Personal information is the information provided to us by you. It includes but is not limited to the following:
- Contact information, such as your name, address, phone, email and other similar information.
- Financial information, such as the full bank account numbers and/or credit card numbers that you give us when you use our services.
- Detailed personal information such as your date of birth or citizenship/ national ID number.
Why is the information collected?
We may collect, hold, use and disclose your information for the following purposes:
- to deliver our products and services to you;
- to inform you about your tour booking, make emergency contacts, send newsletters and handle complaints;
- to understand the needs of our customers and determine the suitability of our products and services;
- to use the information for conducting research and analysis to provide a better customer experience;
- to provide relevant information to insurers and medical staff in circumstances where we/they need to act in your interest or in an emergency.
How is the information collected?
This information is collected when you request service and information from us, subscribe to our newsletter and use our website. We may also receive the information from third parties, such as our overseas partners and people making travel bookings on your behalf.
What is done with the information?
We use this personal information to provide the services and/or products you have requested, or to provide you with information about the same. This includes using personal information to: make a booking or booking(s), provide you with information about the Company and/or our services, register you to receive newsletters, answer your request for further information about our trips, and to receive and implement feedback on those services.
How is the information protected?
We have implemented various security procedures in order to secure the payments on the website to the fullest extent possible. When you submit personal information via the website, your information is protected both online and offline. Wherever we collect personal information, that information is encrypted and transmitted to us in a secure way. The computers/servers in which we store such information are also kept in a secure environment.
If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next stay. Let the adventure of Nepal roll.
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